Man With Van Brompton Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Brompton provides removal, delivery, transport and related man with van services to customers in the UK. By making a booking, the customer confirms that they have read, understood and agreed to these terms. These terms are intended to be fair, clear and practical, and they apply to all bookings unless otherwise agreed in writing. They should be read alongside any written quotation, booking confirmation or service summary issued for the relevant job. In these Terms and Conditions, references to we, us and our mean the service provider operating under the Man With Van Brompton name, and references to you and your mean the customer or any person acting on the customer’s behalf.

1. Booking process
All bookings are subject to availability and are only confirmed once we have accepted the request. A booking may be made by telephone, email, online form, message or any other method we make available from time to time. When you request a booking, you must provide accurate and complete information, including the collection and delivery addresses, access details, item descriptions, number of items, floor levels, parking restrictions, timing requirements and any special handling needs. If the details later change, you must tell us as soon as possible, because changes may affect the price, vehicle size, staffing levels or scheduled time.

We may provide an estimate or quotation before the booking is confirmed. Unless expressly stated otherwise, any estimate is based on the information you supply and may change if the scope of work changes, if access is more difficult than described, if waiting time is required, or if additional services are requested. A quotation may also depend on the final volume, weight, fragility or complexity of the items being moved. A booking confirmation, whether written or verbal, forms the agreement between us and you for that specific job. We reserve the right to refuse or cancel a booking where safety, legality, access or payment concerns arise.

2. Service standards and customer obligations
You must ensure that the goods to be moved are suitable for transport and that any hazardous, prohibited or restricted items are declared in advance. You are responsible for arranging suitable access at both collection and delivery points, including parking arrangements, lift access, permits, key access and any building permissions required. If the service involves assistance with loading or unloading, you must ensure that the items are ready to move at the agreed time. Where fragile, valuable or sentimental items are involved, you should tell us before the booking so that appropriate precautions can be considered.

We will use reasonable care and skill in carrying out the work. However, services are provided on the understanding that the customer has disclosed all relevant information and has made suitable preparations. If you provide inaccurate or incomplete information, we may revise the price, alter the vehicle used, change the staffing plan, or delay or cancel the job if necessary. We are not responsible for delays caused by your failure to be ready at the agreed time, by access restrictions, by traffic conditions beyond our reasonable control, or by any third party preventing the completion of the work.

3. Pricing and payments
Prices may be quoted as fixed rates, hourly rates, minimum charges or a combination of these depending on the nature of the service. Any price provided is exclusive of any extras not included in the original quotation, such as parking charges, tolls, congestion-related charges, additional labour, stair carries, waiting time, redelivery attempts or the transport of items requiring special handling. If the actual job differs from the agreed scope, we may charge for the difference. Unless otherwise stated, all prices are stated in pounds sterling and may be subject to VAT where applicable.

Payment terms
Payment must be made in accordance with the method and timing set out in the booking confirmation. We may require a deposit, a partial prepayment or full payment in advance, especially for larger jobs or same-day services. Any balance is due immediately on completion unless another arrangement has been confirmed in writing. If payment is made by bank transfer, cash, card or another approved method, it must clear in full without deduction or set-off. Late or failed payments may result in suspension of service, refusal to release goods where legally permissible, or recovery action for any unpaid sums, administration costs and reasonable collection expenses.

Where an invoice is issued, you must raise any query about that invoice promptly. The existence of a query does not suspend the obligation to pay any undisputed amount by the due date. We may charge interest on overdue sums in accordance with the law and may recover reasonable costs associated with non-payment. If you cancel after a deposit has been paid, the deposit may be retained to cover admin costs and any loss of scheduled work, subject to the cancellation terms below.

4. Cancellations and rescheduling
If you wish to cancel or reschedule a booking, you must notify us as soon as possible. Cancellations made with sufficient notice may be accepted without charge, but we reserve the right to apply a fee where we have already incurred costs, reserved vehicles or labour, or turned down other work. The applicable charge may depend on how much notice is given and whether the booking was made for a peak period, urgent move or long-distance service. Any deposit paid may be non-refundable where stated in the booking terms or where we have already begun preparations.

Cancellations made shortly before the scheduled start time, or where we attend but cannot complete the work because of your failure to provide access, instructions or payment, may be treated as a late cancellation or a wasted visit. In such cases, we may charge the full or partial agreed fee, plus any reasonable waiting or travel costs. If we need to reschedule due to operational reasons, vehicle issues, staff illness, adverse weather or other matters beyond our control, we will use reasonable efforts to offer an alternative time. However, we are not liable for any indirect loss caused by a necessary change of date or time.

5. Liability and risk
We will take reasonable care when handling items, premises and equipment. However, the customer acknowledges that moving goods involves inherent risks. Unless otherwise agreed in writing, items are moved at your own risk to the extent permitted by law. You should ensure that items are properly packed, protected, labelled and ready for transport. We do not accept responsibility for damage resulting from inadequate packaging, pre-existing defects, hidden weakness, loose fittings, unsuitable containers, or the movement of items that are fragile, unstable or incorrectly declared.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to that, our liability for loss or damage caused by our negligence is limited to the reasonable cost of repair or replacement of the affected item, taking account of its age, condition and depreciation, and may in any event be capped at the value of the service fee paid for the relevant booking unless a higher limit has been agreed in writing. We are not liable for business interruption, loss of profit, loss of income, loss of opportunity, or any indirect or consequential loss.

6. Insurance and claims
We maintain insurance appropriate to the nature of our services, but insurance does not replace the need for due care by the customer. You should tell us before the job if any item has a particularly high value or requires special handling. Where a claim is made, you must notify us promptly and provide reasonable evidence of the alleged loss or damage, including photographs, descriptions and proof of value where available. You must allow us a fair opportunity to inspect the item and investigate the circumstances. We may repair, replace or reimburse, at our discretion and subject to law, where a claim is valid and properly supported.

Any claim should be made within a reasonable time after the event, and in any case as soon as practicable. We will not be responsible for any loss or damage that is not reported in time or that could reasonably have been prevented by you. For example, if items are left unattended, if access is not properly secured, or if you fail to advise us of special risks, liability may be reduced or excluded to the extent permitted by law. This section is intended to be read consistently with all mandatory consumer rights under UK law.

7. Waste, disposal and regulations
Where the service includes removal of unwanted goods, packaging or waste, the customer must clearly identify what is to be taken away and must not include items that are illegal, hazardous or require specialist disposal unless this has been expressly agreed in advance. We will only transport or dispose of waste in accordance with applicable UK laws and regulations, including waste carrier and duty of care requirements where relevant. We reserve the right to refuse any item that we reasonably believe cannot be lawfully transported, stored or disposed of.

If we agree to remove waste or mixed loads, you must ensure that the load is accurately described and segregated where necessary. You remain responsible for the contents of the waste until we have lawfully accepted it. Certain materials, such as asbestos, chemicals, oils, clinical waste, tyres, gas bottles, batteries, electrical items, paint, solvents and sharp objects, may require special handling or may be refused altogether. If prohibited or undeclared waste is presented, we may refuse collection, charge additional costs, or terminate the service without refund where lawful. Any disposal performed by us will be carried out using lawful and appropriate facilities only.

8. Access, parking and property conditions
You are responsible for ensuring that the collection and delivery points are reasonably accessible and safe. This includes arranging legal parking, providing clear access routes and notifying us of any restrictions, steps, narrow doors, loading limitations, or time-sensitive building rules. If our vehicle cannot park legally or safely near the premises, additional carrying distance or waiting time may be charged. If access is impossible or unreasonably difficult due to circumstances not disclosed in advance, we may suspend the job, apply additional charges or cancel the service.

Property, fixtures and surroundings
Although we take reasonable care, you should protect floors, walls, door frames, lifts and communal areas where possible before the move. We may refuse to move items that are likely to cause damage to property or to the items themselves. If we are asked to move items that are too large, too heavy or otherwise unsafe, we may decline to proceed. Any advice given by us about the suitability of access, packaging or handling is given in good faith, but you remain responsible for the adequacy of the arrangements you choose to make.

9. Delays, force majeure and operational changes
We will do our best to arrive within the agreed time window, but arrival times are estimates unless a firm arrival time has been expressly guaranteed in writing. Delays may occur because of road conditions, weather, accidents, vehicle breakdown, staff unavailability, building access problems or other events outside our control. We shall not be liable for delay or non-performance caused by force majeure events, including severe weather, strikes, civil disturbance, fire, flood, government action, transport disruption or any other event beyond our reasonable control.

If such an event occurs, we may postpone, suspend or modify the service as necessary. Where appropriate, we will contact you to discuss revised arrangements. If the job has already started, we may charge for the work completed up to the point of interruption, together with any unavoidable costs incurred. We are not responsible for any indirect consequences of delay, including missed deadlines, missed connections, storage charges or loss arising from a failure to plan for a contingency.

10. Customer warranties and prohibited conduct
You warrant that you have the right to request the transport, removal or disposal of the items concerned and that no goods are stolen, unlawfully possessed or subject to restrictions that have not been disclosed. You also warrant that you will not ask us to perform any unlawful, unsafe or misleading act. We may refuse to carry out any instruction that in our view would breach a law, regulation, bylaw, building rule or safety requirement. We may also terminate the service immediately if your behaviour, or the behaviour of anyone acting on your behalf, is abusive, threatening or obstructive.

11. Complaints and communication
If you are unhappy with any aspect of the service, you should notify us promptly so we can assess the matter. We may ask for supporting information, photographs or a written description of the issue. Timely communication helps us investigate and, where appropriate, offer a remedy in line with these Terms and Conditions and any rights available under law. Any failure to raise concerns promptly may make it harder to assess the facts and may affect the outcome of any claim.

All notices and communications relating to a booking should be made through the contact method used for the booking unless we agree otherwise. Messages are deemed received when actually received by us, not when sent. We may communicate with you by telephone, text, email or any other reasonable method using the details you supplied. You are responsible for keeping your contact details accurate and available on the day of service so that we can coordinate arrival, access and completion of the work.

12. Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that part shall be severed to the minimum extent necessary, and the remainder shall continue in full force and effect. These terms do not affect your statutory rights.