These Terms and Conditions set out the basis on which Man With Van Brompton provides domestic and commercial moving, lifting, loading, unloading, and related transport services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. Please read them carefully before proceeding. These terms are intended to be clear and fair, while protecting both the customer and the service provider.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the provider operating under the name Man With Van Brompton. References to “you” or “the customer” mean the person, business, or organisation requesting the service. The scope of work may include a single-item move, furniture transport, flat removals, collection and delivery, loading assistance, or other agreed van services. Any additional services will only be binding if confirmed in writing or clearly accepted during the booking process.

These terms apply alongside any written quotation, booking confirmation, invoice, or service summary. If any part of those documents conflicts with these Terms and Conditions, these terms will take priority unless we have expressly agreed otherwise in writing. The customer is responsible for ensuring that all information provided at the time of booking is accurate, complete, and up to date. If inaccurate information results in extra cost, delay, or changed requirements, we may adjust the price or refuse the service where reasonably necessary.

Bookings can be made by submitting a request for a quotation and providing details of the job, including the collection and delivery locations, the items to be moved, access conditions, and preferred time and date. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment agreed at the time of booking. We may decline a booking if the requested service is outside our capacity, if the information supplied is incomplete, or if the job appears unsafe or unlawful.

Before the service begins, the customer should ensure that all access arrangements are suitable, including parking, loading space, lift access, and any necessary permissions from landlords, building managers, local authorities, or neighbours. If access is restricted or delayed, we may charge for waiting time, additional labour, or aborted attendance where appropriate. It is the customer’s responsibility to advise us in advance of any items that are heavy, fragile, valuable, hazardous, awkwardly shaped, or likely to require specialist handling.

We reserve the right to send an appropriately sized vehicle and an appropriate number of staff based on the information supplied at booking. If the actual job differs materially from the description provided, including a significantly higher volume of items, additional floors, or difficult access, we may revise the quoted price or ask the customer to reschedule. Man With Van Brompton aims to provide a reliable service, but any time given for arrival or completion is an estimate unless specifically guaranteed in writing.

All prices are quoted in pounds sterling and may be quoted as a fixed price or on an hourly basis, depending on the nature of the job. Quotes are based on the information supplied and are valid for the period stated in the quotation or booking summary. Unless otherwise stated, prices may exclude parking fees, congestion charges, tolls, waiting time, extra mileage, additional labour, and costs arising from inaccurate information or changes requested by the customer after booking.

The customer agrees to pay all sums due in accordance with the agreed payment terms. We may require a deposit, partial payment, or full payment in advance, especially for larger jobs, same-day work, or bookings requiring reserved time. Unless stated otherwise, payment is due on completion of the service and before unloading, where commercially reasonable. We accept payment by the methods notified at the time of booking, and the customer must ensure that funds are available and authorised.

If an invoice is issued, it must be paid by the due date shown on the invoice. Late payments may result in administration charges, suspended services, or recovery action where permitted by law. The customer remains responsible for payment even if they are not present at the end of the job, provided the service has been delivered as agreed. Any disputed element of an invoice must be raised promptly and in good faith, but undisputed amounts must still be paid when due.

Cancellations and amendments should be made as soon as possible. If the customer cancels after a booking has been confirmed, we may charge a cancellation fee that reflects the time reserved, administrative work already carried out, and any costs we have incurred. Short-notice cancellations are more likely to attract a fee, and same-day cancellations may be charged in full where we have already dispatched a vehicle or team. Where a deposit has been paid, it may be retained in whole or in part to cover genuine losses, unless otherwise required by law.

If the customer wishes to change the booking time, address, inventory, or service requirements, we will try to accommodate the request, but changes are subject to availability and may affect price, duration, and staffing. We may also cancel or postpone a booking if there are safety concerns, severe traffic disruption, adverse weather, vehicle breakdown, staff illness, or any event beyond our reasonable control. In such cases, we will aim to reschedule the service or refund any sums paid for the undelivered portion, subject to applicable law and any non-recoverable third-party costs.

If the customer is not present at the agreed time and access cannot be obtained, the booking may be treated as a cancellation or aborted attendance. In that event, we may charge the full or partial fee that would have applied, together with any additional waiting or return costs. For avoidance of doubt, the customer is responsible for ensuring that someone authorised is available to approve the work, confirm any special instructions, and make payment where required.

Our liability is limited to losses directly caused by our proven negligence or breach of these terms, subject to the limits set out below. We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress, or business interruption, unless such liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

The customer must tell us in advance about any fragile, antique, high-value, or sentimental items. Unless we have expressly agreed to handle such items and any additional protection or insurance arrangements have been confirmed, the customer carries the risk of insufficient packaging, unsuitable containers, and ordinary wear associated with transport. We may refuse to carry items that are unsafe, improperly packed, or likely to cause damage to property, the vehicle, or persons.

Where we are responsible for handling items, we will take reasonable care to protect them during loading, transport, and unloading. However, we are not responsible for pre-existing damage, concealed defects, inadequate packaging, or damage caused by items being inherently unstable, poorly assembled, or unsuitable for normal transport. The customer should inspect belongings before and after the service and notify us promptly of any claim or concern so that it can be investigated without delay.

All waste removal, disposal, and clearance activities must comply with relevant UK waste legislation and environmental rules. The customer must not ask us to remove, carry, or dispose of prohibited, hazardous, or controlled waste unless this has been expressly agreed and lawfully arranged in advance. This includes, by way of example, chemicals, asbestos, medical waste, gas cylinders, certain electrical items, paint, solvents, and any materials requiring specialist treatment or a licensed operator.

Where waste is collected as part of a lawful service, the customer must provide an accurate description of the materials involved and confirm that they are permitted for transport and disposal. The customer remains responsible for the legal ownership of the waste until properly transferred in accordance with law. If items are presented as rubbish but are later found to require specialist handling or documentation, we may refuse the waste, charge an extra fee, or end the job if continuing would be unsafe or unlawful.

We expect the customer to comply with the duty of care for waste and to avoid fly-tipping, unlicensed disposal, or disposal of items in a manner contrary to applicable regulations. If the customer instructs us to dispose of waste unlawfully, or if the job creates a risk of non-compliance, we may immediately suspend the service. We may also require written confirmation of the nature of the waste before attending or before loading any item that may fall within regulated categories.

Goods and property should be prepared by the customer unless we have agreed packing, dismantling, or wrapping services as part of the booking. Items should be adequately boxed, sealed, and labelled where appropriate. The customer must remove or disclose any dangerous contents from drawers, containers, appliances, or storage units. We are not liable for injury or damage caused by undisclosed contents, unstable furniture, or fixtures that have not been safely detached in advance.

We may use subcontractors or additional personnel to fulfil some or all of the service, but we remain responsible for the work we directly arrange, subject to these terms. The customer must not ask our staff to carry out any unlawful act, dangerous lifting beyond safe limits, or work that would expose them to unreasonable risk. If a task is judged unsafe, we may refuse to proceed until the hazard is removed or the customer agrees to modify the service.

Any complaint should be raised as soon as reasonably possible and, in any event, within a reasonable time after the service. Please provide enough detail for us to review the matter fairly, including the date, time, and nature of the issue. We will investigate in good faith and, where appropriate, may offer a remedy such as repair, replacement, partial refund, or other reasonable solution, depending on the circumstances and applicable law.

All photographs, measurements, descriptions, and estimates provided by us are given in good faith but do not form a guarantee unless expressly stated. It is the customer’s responsibility to ensure that routes, stairways, doors, lifts, and parking areas are suitable for the planned move. If access is significantly more difficult than described, if lifting requires additional labour, or if multiple trips are needed due to volume or weight, extra charges may apply. We may also charge for reasonable materials used during the service where these were not included in the original quotation.

The customer warrants that they have the authority to book the service and, where relevant, to permit access to the property and items being moved. They also warrant that no item handed over for transport infringes any law, contains illegal content, or is stolen property. We may cooperate with law enforcement or other authorities where required by law, and we may retain or share relevant information in accordance with legal obligations.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any term will be effective unless made in writing and signed by an authorised representative.